Dear Yoodoers,

As part of the CelcomDigi merger undertaking committed to the Malaysian Communications and Multimedia Commission (MCMC), we will be discontinuing the Yoodo brand after 29 Aug 2024. CelcomDigi is committed to ensuring seamless transition for all Yoodo customers.

The following functions have been disabled from the Yoodo app as of 19 June 2024:

  • New SIM Order (except replacement SIM)
  • New SIM Activation (except replacement SIM)
  • Account Registration
  • Invite Friends
  • Customised Validity Extension

You have an option to:

  1. Port out to a mobile operator of your choice, or
  2. Terminate your Yoodo service, or
  3. Continue your existing plan (data, voice and SMS) and customise your mobile plan on the existing app with CelcomDigi.

Thank you for being a part of CelcomDigi.

FAQs

General

  1. When is the Yoodo brand discontinuing?

    The Yoodo brand will discontinue on 29 August 2024, and the plan will continue as CelcomDigi Prepaid 5G.

  2. What will Yoodo be called after 29 August 2024?

    The Yoodo plan will be part of the CelcomDigi Prepaid 5G offering.

  3. What do I need to do as a subscriber of Yoodo?

    Your options to be a subscriber of any telco remain unchanged. You can opt for any of the following:

    • Option 1: Port out to any telco of your choice. For more info on the Mobile Number Portability (MNP) process, offers, and charges, please visit the website of your preferred telco.
    • Option 2: Terminate your subscription with Yoodo; a request can be made via the Yoodo app.
    • Option 3: Continue your existing plan (data, voice and SMS) and customise your mobile plan on the existing app with CelcomDigi.
  4. What will happen between now and 29 August 2024?

    No changes will occur and you will continue to enjoy existing services (Data, Voice, and SMS) on the CelcomDigi network, including product and support channels from CelcomDigi without any interruptions. All product offers and payment channels will remain the same.

  5. What if I want to continue my existing plan and don’t wish to port out to other operators or terminate my line with Yoodo?

    Your existing subscription plan will continue under CelcomDigi Prepaid 5G.

Other Yoodo Services

  1. Can I still use the Yoodo app without interruption?

    You can still access the Yoodo app without any interruption. However, a few services listed below will be discontinued effective from 19 June 2024 from the Yoodo app:

    • New SIM Order (except replacement SIM).
    • New SIM Activation (except replacement SIM).
    • Account Registration.
    • Invite Friends.
    • Customized Validity Extension.
  2. Can I activate a new Yoodo SIM card?

    Starting from 19 June 2024, NEW SIM orders and activations will be disabled. However, if you are an existing Yoodo user, you can order and activate a replacement SIM for your existing line.

  3. Can I still use the Yoodo app without interruption?

    You can continue your existing plan (data, voice and SMS) and customise your mobile plan on the existing app with CelcomDigi.

  4. Can I still enjoy my existing plan after 29 August 2024?

    Yes, you can continue with your existing plan.

  5. Can I still utilize my credit balance after 29 August 2024?

    Yes, your credit balance can be utilized for your CelcomDigi plan renewals.

    6. Port Out
  6. Is there any Port Out option?

    If you decide not to continue your existing plan with CelcomDigi, you can choose to port out your Yoodo number to another telco.

    7. Termination
  7. How do I terminate my Yoodo line?

    You can terminate your Yoodo line via the Yoodo app. Please follow these steps:

    • Launch the Yoodo app.
    • Go to “Manage Lines.”
    • Select the line you would like to terminate and choose “Terminate.”
    • Enter the phone number for confirmation.

    8. CelcomDigi 5G Prepaid Line
  8. Will there be any fees if I decide to stay and continue my plan with CelcomDigi?

    There will be no charges if you continue your plan with CelcomDigi.

  9. Will I have to change my SIM card?

    No, you can continue using your existing SIM card.

    10. Refund

  10. I have a balance in my Yoodo Credits. Am I eligible for a credit balance refund?

    Users who have opted for porting-out and terminate options for their Yoodo lines will be eligible for a refund. However, if you would like to continue enjoying your existing plan with CelcomDigi, your credit balance will still be available and utilized for your CelcomDigi monthly plan, and you do not have to request a refund.

  11. How do I get a refund for my Yoodo Credits balance?

    You are encouraged to utilize any credit balance before termination of the line or porting out to another telco. However, you can opt for a refund by filling out a Refund form between 1 July 2024 and 29 Aug 2024. The process for a refund is as follows:

    • Step 1: Visit our website between 1 July 2024 and 29 August 2024.
    • Step 2: Fill in the Refund Form for us to process your request.
    • Step 3: Make sure to input an account number of a Malaysian bank which is registered under your name.
    • Step 4: Your request will be processed, and the amount remitted to you within 30 working days after the submission of your Refund Form.
  12. What will be my credit balance refund amount?

    The refund amount will be based on the final Yoodo Credits balance upon submission of the Refund Form.

  13. I have a balance in my Yoodo Points. Am I eligible for a refund?

    No refunds will be made for Yoodo Points.

    14. Care Support

  14. Where can I get more information or assistance?

    You can get in touch with our Care Support Team via WhatsApp (+6011-5622 2222) or via the LiveChat feature on the Yoodo website.